Patient Satisfaction
Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.
About the Press Ganey Satisfaction Survey
Press Ganey partners with over 55% of all the healthcare systems in the United States, they support over 190,000 Medical Practice Providers in over 70 medical specialties, and administer over 95 million mail, phone and eSurveys a year.
When you receive a survey you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.
“Completely pleased with everything. I’m extremely comfortable and confident with Dr. Goldberg, having been his patient for over 20 years. ALL the Nurses and Doctors were most attentive, caring, comforting and most communicative to ensure the procedure was a minimally stressful experience An A+ score to everyone!”
“Staff was not only friendly, but cheery, and it was clear that their patients’ physical and mental comfort was important to them, by their dispositions and actions. I think that most patients who are about to have a procedure done have some level of apprehension, but the staff help put me at ease, and made the visit as pleasant as possible.”
“I think the level of care and attention I get at May Surgi Center is much better by far than what I would receive at a hospital. I also believe that I am able to check in quicker and leave quicker than at a hospital with a lot less red tape. The personnel at your center are friendlier and seem more capable than someone in a hospital.”
“My continuous visits to the surgery center has always been above and beyond my expectations. Thank you”
“Everyone was very kind and helpful. Nurses work so hard and do a great job!”
“It was very touching to have the nurse call me the next day to see haw I was feeling. So very kind and caring. It really meant a lot.”
“Everyone at the facility was very nice and very attentive. I was very pleased with my experience.”
“Going into any surgery is frightening. I cannot express how professional and kind everyone was. I received a follow up wellness call the next morning. Excellent experience. thank you.”
“All staff members very professional in there Job. Very Pleasant I felt very comfortable before, during and after the procedure”
“This is my 3rd colonoscopy with Dr Goldberg. Always a professsional and positive experience. All staff very exceptional.”
“The whole procedure was a friendly but professional experience. Felt very secure and relaxed.”
“I love Dr. Wolfman, He is a real person,warm,friendly,great Doctor. I just love the staff there. Nurses are so sweet. I have never been so taken care of in any facility. Joking around, I asked if I could just hang out there for the day. I think I will come back for a little visit just to see everyone.”
“It was my first experience and it was great! Everything was throughly explained, appointments were confirmed, insurance was contacted. Everything went very smoothly.”